gotrax scooter troubleshooting

trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream Back wheel brake mis-aligned. 0000002509 00000 n GOTRAX sent me a battery and a replacement handle bar. Listen or look back to see if the rear wheel is slowly spinning. Not much help really. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. will respond to the email but the response itself is not helpful). Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . (If you see an issue, please stop and consult a technician before proceeding.). Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Codes often have simple solutions and we are here to assist. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. This is the best method to factory reset GOTRAX GXL V2. The GMAX is one of our most powerful electric scooters to date. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. You may need a replacement battery if your current one is faulty or has sustained physical damage. I'll monitor the post to see if these are isolated or widespread. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Beeping can also indicate uneven pressure on the hoverboard sensors. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. If the wheel spins only when the battery charger is plugged into the scooter then the . E07 - Replace Motor or Motor Wheel Assembly. Is a fire hazard. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. To power the scooter off, press and hold the red button for 5 seconds. Back fender completely broken off, bottom screw plate snapped. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Easy Fix but time consuming. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. This may be caused by several factors, but luckily there are solutions to all of them. They cannot show error codes. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Took 8 business days to fix (total of 11 calendar days). This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! You can get it started again if you press the button so it's probably not a power issue. All I've done is adjust the brake pads to prevent rubbing. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Tighten the screws firmly. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Looks like spring issue. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. 0000000016 00000 n No. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Check which of them the problem is and get it fixed immediately. Learn more about your GOTRAX from full overviews and specs to troubleshooting. In the next video we will show the complete repair, reassembly and testing. We check over 250 million products every day for the best prices. I finally received the replacement parts. I have given up on this company doing the right thing. Bolts provided are rusted - poor quality control. Kick stand wobbly. After fully charging, I prepared for the first ride with the new parts. My GoTrax (about 5 months old) started acting weird today. A fully charged battery will have between 36 and 42 volts. I have updated my review from 1 star to 3, and will update again . First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Listen or look back to see if the rear wheel is slowly spinning. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Troubleshoot common issues with your gotrax hoverboard with our handy guide. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. This is one of the most common problems we hear about, so it's always worth checking first. I am on the hook to pay for shipping to send back their poorly made products. This is telling you the charger is working. Grab the new battery pack and ensure that your are installing the battery pack correctly. You can recalibrate your Gotrax hoverboard by following the instructions above. If the scooter works after disconnecting the brake switch then the brake switch is defective. Problem not solved. When the scooter is powered on, press the power button 3 times to switch the speed unit display. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Of course, with any new or growing technology there are often hiccups along the way. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. 110 20 Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. This is a few specific actions that act as a reset for your board and can fix many common issues. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. 51 4.7 out of 5 Stars. Aug 15, 2020 Make sure the petals are level with each other and on a flat surface. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Back wheel cover scraping tire. How to restore default settings on GOTRAX GXL V2. I kicked off the odometer began registering speed. %PDF-1.4 % Here is a link to find the manual for your Gotrax hoverboard. Brand new battery not holding charge. Circuit breakers are usually on the outside of the scooter. Home. If your Gotrax hoverboard will not turn back on you are experiencing an issue. It's a 36V 6 Ah battery that offers higher performance. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. 0000007190 00000 n Happy to help! k 3TXK c"b0] 3:P $% EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Thank you GoTRAX for fixing my 7 year olds birthday gift! All rights reserved. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Motor stutters with rapid jerking and wont go.. possible motor failure. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Here is a link to find the manual for your Gotrax hoverboard. Its possible the quality slipped with the V2, but they are basically the same scooter. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - 0000008779 00000 n What if the part I ordered did not solve the problem? Install the locking hook and the two screws into the head unit. All night charging leads to 15 minutes of riding. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. 0000047449 00000 n Odometer not working. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. How do you check the odometer on the GXL V2? If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. In this video we take a look inside a GoTrax G2 Scooter. When GOTRAX GXL V2 display is blacked out you can release Power Key. Jan 7, 2020 Expect More. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Disconnect the brake lever switch connector from the speed controller. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Please Note, some electric scooters share error codes. Has expected us to be scooter technicians to diagnose the problems. Has been extremely slow to respond with replacement parts. Recommended rider age . First, plug in your charger and make sure that it works before continuing. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. $799.00. Power completely shuts off while riding. You can now turn your hoverboard back on.*. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Learn more about your GOTRAX from full overviews and specs to troubleshooting. - Easy fix. Even if you've just ridden it, the battery may not be sufficiently charged. I try and ride economical to maximize range and durability. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. For example, only standing with one foot on your hoverboard can cause some models to beep. Missing tire extension - poor quality control. Free standard shipping with $35 orders. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Of course, you could also have an issue with your battery. You feel the scooter lose power and your inertia throws you forward. Find your product below and click the link to be directed to the specific information for troubleshooting. It sounds like a bad battery but checking the connections is the first step. Thus can not charge scooter. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Troubleshoot common issues with your gotrax hoverboard with our handy guide. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. If you can not grip the top with your fingers use a pair of pliers to assist you. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. I continue to struggle with GOTRAX's customer support team. Doesn't matter if the battery is charged or not. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! A leading manufacturer of Electric Scooters, hoverboards and e-bikes. bay_blade2000 3 yr. ago That's not what I am saying at all. . Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Has seemingly chose to simply respond but not take action (i.e. Pressing on button does not illuminate the display nor does the throttle have power. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. . GOTRAX - F5 Electric Bike . I requested a refund. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers I had my second issue within 17 business days of receiving the scooter. The motor does make some noise when first accelerating but goes away. Press Power Button once again to power on . One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Down a hill I got up to 19 mph on the speedometer. I continue to struggle with GOTRAX's customer support team. Then plug your charger cable into both ends and leave it overnight. GOTRAX. Entice customers to sign up for your mailing list with discounts or exclusive offers. This problem could be caused by many different things. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. The key is to build your own vehicle with its own motor coil wire. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Visit the Gotrax . 0000003486 00000 n The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. I've emailed support but I'm waiting. Check Out Our Guide! A fully charged battery will have between 36 and 42 volts. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. We show a quick view. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Gotrax recommends 3-4 hours for charging time. 0000009925 00000 n Returned the v2 and are now trying a m360 instead /crosses fingers. The odometer illumination was bright. Took 8 business days to fix (total of 11 calendar days). So, 3 hours for 4 bars = 45 mins of charging time per bar. *You may need to perform a recalibration up to three times to fix your issue. Related: Mobility Scooter Battery Losing Power Uphill Fixed. I've had it for a full month now but never knew how to. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Once you ensure the position is correct, gently slide the pack into the tiller. There are many possible reasons why your Gotrax hoverboard is not balancing. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. You will see the LED lights start to flash. Only tools required are the 4mm Allen wrench and a set of pliers. Make sure that these are not punctured if they are air-filled. For example, only standing with one foot on your hoverboard can cause some models to beep. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Powered up the scooter. Turn the key or power switch on and engage the throttle all of the way. What did the brake pad rubbing sound like? If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Its possible that you got a defective battery. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Turn the key or power switch on and engage the throttle all of the way. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Weight: 17 pounds. We'll go through each electric scooter and the error codes that occur. As you can see here I was able to do it with my fingers. These codes will pop up over your console's display when there are issues within your electric scooter. 0000002170 00000 n Gotrax scooter not charging? The difference is, these are much more fun! If your Gotrax hoverboard will not turn back on you are experiencing an issue. . Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Watch out world! Press J to jump to the feed. :~f 12`L,@" 0000256654 00000 n Turns on but shows zeros no matter what. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Problem is from inside the tire assembly. Try recharging the battery pack for 8 hours. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Hope you find this video helpful and thanks for watching.Amazon Link to Similar Thumb Throttle to GoTrax G2 if needed:https://amzn.to/3H2eND8Amazon Affiliate links to some of my favorite Tools/Items if interested:Any links you click on helps support the Channel and I greatly appreciate it!Link to DeWalt Cordless Gyroscopic Screwdriver if needed:https://amzn.to/311yacxhttps://amzn.to/35TETZBLink to DeWalt 8V Battery if needed:https://amzn.to/3r9ZiB2Link to TOMLOV 7\" Microscope if needed:https://amzn.to/3GRgOCULink to Andonstar 407 if needed:https://amzn.to/30m3otPLink to SKIL Screwdriver if needed:https://amzn.to/36UgtgvLink to 200MHZ Rigol DS1202Z-E scope if needed:https://amzn.to/35UVTLILink to Aven Soldering Iron if needed:https://amzn.to/388aVziLink to Weller 200W Iron if needed:https://amzn.to/30nzhT2Link to Hakko Iron if needed:https://amzn.to/36TDWyvLink to 858D Hot Air Station if needed:https://amzn.to/2NnBsR2Link to Desoldering Gun if Needed:https://amzn.to/2SOTVIMLink to M12 Cordless Soldering Iron if needed:https://amzn.to/35XiFCpAmazon Link to Heavy Duty OLFA knife with Locking blade if needed:https://amzn.to/3EjiYZwLink to Board Holder if needed:https://amzn.to/3881akALink to Flexible hose arms for helping hands if needed:https://amzn.to/2TpkuFCLink to Extra Long Security bits if needed:https://amzn.to/2No9gxhLink to Uni-T 0-30V 0-5A Power Supply if needed:https://amzn.to/2u3euaULink to Similar to Drok DC-DC Converter if needed:https://amzn.to/3eUJZYkLink to GM328 if needed:https://amzn.to/30rBFrJLink to Drok 5A DC-DC Converter if needed:https://amzn.to/2O6ZGT7Link to Yeeco 5A DC-DC Converter if needed:https://amzn.to/3egOi1XLink to WD-40 Contact Cleaner (Plastic Safe):https://amzn.to/2Yjo6e5Link to 150W Electronic Load Tester (Capacity Tester):https://amzn.to/2NZ4fz5Link to Longrunner Component Tester if needed:https://amzn.to/3lXrZ1vLink to FlirOne USB C if needed:https://amzn.to/36VX1jniOS version:https://amzn.to/2NqAP9qLink to Rigol DS1102E Scope if needed:https://amzn.to/35UVLvILink to 3/4\" Heat shrink if needed:https://amzn.to/3bxqoMDLink to 1\"x 36yds Kapton Tape if needed:https://amzn.to/2RH67ybLink to 3M 69 3/4\" High Temp Glass cloth tape if needed:https://amzn.to/3fBt3Xz--------------------------------------------------Link to MESR-100 if needed:https://amzn.to/2RkcfbdLink to BK Precision 879B if needed:https://amzn.to/36Q2Y1gLink to Atlas ESR-70 if needed:https://amzn.to/2QR1z4WLink to Atlas DCA55 if needed:https://amzn.to/2RhrcuPLink to Fluke 376FC if needed:https://amzn.to/30w1uqRLink to Andonstar 302 Microscope if needed:https://amzn.to/38hMO1dLink to Smart SMD Tweezers if needed:https://amzn.to/2TTkkcrLink to 30A Battery Protection Board LV Cut-Out if needed:https://amzn.to/3w0wxuB---------------------------------------------------Link to DM18RL Adapter for Ryobi Tools if needed:https://amzn.to/30mVaSjLink to Yeeco 75W DC-DC Converter if needed:https://amzn.to/2NGOAB9Link to M18 Adapter W/USB if needed:https://amzn.to/2uPhgBeLink to XT-60 Connectors if needed:https://amzn.to/384nGe2Link to AST Labs Heavy Duty Jumpers if needed:https://amzn.to/2FRRdviLink to Tite Reach if needed:3/8\" only: https://amzn.to/3ab8U7a3pc set: https://amzn.to/2sqU77p After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Scary at first. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. GOTRAX - F5 Electric Bike. Take care of your ride so it can take care of you. I had my second issue within 17 business days of receiving the scooter. . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. rider weight: 154 Lbs. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Test The Battery Pack On A Scooter That Runs. Hold down the power button for 10 seconds. New comments cannot be posted and votes cannot be cast. Power on your scooter and take it for a test drive. 51 reviews. Looking For The Best Lock For An Electric Scooter? If your charger does not turn green when you plug it in, your problem may lie in your charger. The speed of the GKS kids scooter is locked at a safe but fun 10mph. This scooter is giving a E3 Error code and the manual simply states to replace the console. Press question mark to learn the rest of the keyboard shortcuts. Has refused refunds. New Safe Step Technology - Both feet must be placed on the . If you have done these things, but are still having trouble, please contact customer service. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. It is possible to check the voltage of your battery using a voltmeter. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Contact an authorized service center for more information about replacements. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. *You may need to perform a recalibration up to three times to fix your issue. 0000001444 00000 n GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) We appreciate you customer service and willingness to do the right thing! GoTrax - GMAX Electric Scooter. Make sure the petals are level with each other and on a flat surface. For further repair and troubleshooting help please visit our repair help area.