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\n<\/p><\/div>"}, A Comprehensive Guide to Targets Price Match Policy, How to Add a Special Request to an Instacart Order, https://www.instacart.com/help/section/360007902831. When youre ready to check out, go to your cart and select the green, if you dont have an Instacart account yet, If you have items in your cart from more than one store, you must choose a separate delivery window for each store. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Confirms that the order was delivered to the address provided. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. Items" button to a point where you'll see the screen become a list of Shopped items and a progress bar showing the 6-step process laid out in full. Nope has ANYBODY HAS ANYBODY HAD THIS PROBLEM WITH INSTACART..NOTE: WALMART DELIVERY IS A JOKE..YOU HAVE TO ORDER 2 WEEKS AHEAD..they must pay their shoppers shit..cuz they don't have enough of them..the money I save from shopping Wal-Mart via instacart means I can give a very generous TIP..Shoppers deserve it..but I'm a senior on fixed income..i just don't have it to give if I lose that 25$ a week..its just not fair..its always the lowest paid and hardest worked..THE SHOPPER..that gets screwed in the end ( AHEM! Learn about contacting your shopper. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Instacart prefills the starting weight at 1 lb, but you can tweak this using the + and - signs to adjust the weight. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. You can choose to include this link in the customer notifications sent by Instacart. You'll see a dialog box display saying "Delivery (hourly time range). Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. Instacart Pickup. If you cant find what youre looking for, try. (This will only be necessary on mobile devices such as phones and tablets.). Include your email address to get a message when this question is answered. Tap Your orders. To create this article, volunteer authors worked to edit and improve it over time. Go to the Instacart website (this feature isnt currently available in the Instacart app). If you click Other options, you can select your preferred replacement item from the list provided, search for a replacement, or . Instacart Shoppers don't get aisle numbers in their list, and unless two items can be confused, don't mention the aisle number in this field. When this happens, you have 3 options. On the website. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Spotted something you like? When searching for replacement items, look for EBT under the price of each item to know if it is EBT SNAP-eligible. It has no effect on the customer role. This article has been viewed 46,717 times. To redeem a gift card through the Instacart website. You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds including standing in line at deli or seafood counters to find an item or an appropriate replacement if . Log in to help us get you to the right help quickly. C Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. To see items your shopper has already located. Placing an order. In states where there's bottle recycling for a cost, Instacart may end up charging you for these bottles - but be careful as if you buy only one, Instacart may charge you for more than just that one bottle. Your groceries will be on their way in no time. Part of our pay is based on the number of initial items in your order. You can also tap Buy It Again in the bottom right corner. Click or tap on . Use Instacart APIs to add Instacart capabilities to your branded ecommerce site. Contains the list of items divided into found, replacements, in progress, and refunded. . Copyright 2023 Instacart. wikiHow is where trusted research and expert knowledge come together. When it's time for delivery, you'll see a message in the Instacart app's order screen. Add items until you reach at least the minimum order threshold of (generally $10, not counting the delivery charge), but there are some exceptions to this rule. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. The page contains the list of items, a map, the shopper's name, and delivery details. You can add item instructions from your cart, on the checkout page, or even after you placed your order (but only before its been shopped). Mistakes happen. Tap the current order 4. Yes!!! This is also an optional field. If you tap the item from the search page, you will have to tap the + sign before seeing the - and tweak from there. at the top of the screen to talk to your shopper. 3. Customers should review the Instacart receipt once the order is delivered and quickly report missing items to Instacart to receive a refund. . Meats and some produce generally sold by the pound will be sold starting at 1 lb. Tap the three horizontal lines in the top left-hand corner. Select the portion of the store where the item can be found - if you are fairly certain that you know. Scroll down to Your preferences and click Other options, or Approve. Enter the code and tap Add to Account. Check to make sure the item isnt included in the, Tobacco products, including e-cigarettes and vapes, Drugs containing controlled substances such as pseudoephedrine, opioids, and methamphetamine. Here's what I found out: As a general rule, Instacart shoppers do not steal groceries, but it has happened. Tracking your order in progress. Instacart insists the move is part of a long-planned transition away from having workers stationed in stores, and that grocers prefer to have their own employees fulfill those orders, adding that . Shoppers can pick and pay for the items at the grocery store then deliver it to your address. Sorry, you cannot add to your order." . Call Instacart Care at 1.888.246.7822. Tap Your orders 3. Just be careful about what you ask the shopper to add and be understanding if they refuse. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. If your shopper is working on your order, you can contact your shopper directly. This is still happening to me and I have contacted Instacart help via chat 4 times and had it escalated and no one can seem to figure out what is going wrong. You can cancel your order by going to that page and clicking the link. You can search the catalog or choose a replacement from a list of suggestions. Instacart gives you some common searches after you tap the search box, but you can be as vague or succinct as you want. You can select other options for replacements, or choose a refund for the item instead. Item instructions carry over to future orders. (For safety reasons, drivers might not reply while theyre en route.). Keep in mind that some warehouse stores only allow those with membership to place an order; if you dont have a card set, your order wont be placed. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To add a tip during checkout. Include your email address to get a message when this question is answered. On the website. items: Array: The items in the order. To select your own replacement, tap or click on the item, then select Pick Specific Replacement. Tracking your order and delivery. If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. Well let you know in your order screen if that happens. Tried adding one item immediately after placing the order and received a message stating: "We were unable to add to your order. Shop and pay online or in the Sam's Club app. Press J to jump to the feed. warnings: Array: Any warnings associated with this request. Fill out the paperwork. Begin typing to search, use up and down keys to navigate, enter to select. You can adjust charges on your EBT card up until youve received your order. If you prefer not to replace an item, choose Dont Replace to get a refund instead. These images are intellectual property of someone else, and Instacart will re-use them if necessary if they find it necessary to add the item to the database once found. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. For an order placed through the Instacart App, follow these steps: Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. Authorization holds, recurring payments, and unknown charges. Contactless delivery is available with our "Leave at my door" option. The page contains the list of items, a map, the shopper's name, and delivery details. Create an account to follow your favorite communities and start taking part in conversations. Ive ordered several times through Instacart but this is the first time Ive been unable to add to an existing order. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] This article has been viewed 15,409 times. Begin typing to search, use up and down keys to navigate, enter to select. ). Repeated attempts to order prohibited items could result in account deactivation. When I try to add items its not giving me the option To add to my existing order. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. Log in to help us get you to the right help quickly. link at the top of the screen to let them know if you want to add items to your order or make other changes. These items are sold at .25 lb intervals beginning as low as .25 lbs. When you get to the store, follow the instructions to let us know you've arrived. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Tap the current order. In this resultant page, you can also change to a different delivery address if necessary. The store was just down the street, everything the customer wanted was available, and the . We make it easy to find items from your favorite retailers and have them delivered right to your door. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. If your shopper has already started working on your order, you can, Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. This is the default option for when items arent available. Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. If you prefer not to replace an item, choose, on the item you want to add replacement instructions, If you choose to select the preferred replacement item, click, Keep in mind youll be refunded or charged for the difference in price for replacement items, Specific directions for hard-to-locate front doors, Any markers on your home that might help the shopper find the best entrance, After placing the order (but before your order is shopped). The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving trips to do grocery or other retail shopping for customers before . Instacart Pickup lets you order online, set a pickup time, and collect your order at the store. That was last Sunday..its been 9 days..same thing..i called instacart..everyday..ive uninstalled..reinstalled..tried accessing thru Google..nope.always use phone ..android.so went on MACBOOK PRO..same thing.except wouldn't accept my usual password..had to go thru all the bullshit from 10 yr. Ago..then back on phone..had to change everything there..i wish i could kick someones ass..so instacart thru their hands in air..nothing they can do..i called Wal-Mart..they said it's instacartinstacart say it's Wal-Mart..hey..in Canada Wal-Mart saves me 25$ for every 100$ i spend..superstore is ridiculously overpriced.."no frill's" low prices have gone the way of the dinosaurs.