Viking allows those who book the most expensive rooms to book first. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. For the cabin on the cruise, we indicated separate beds for their cabin. London was on an older plane with 3 seats on the left and right. TPG values it at $1,600. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Viking collects 3 fares for a 2 person room. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. We were being reimbursed for the cash amount paid but not the amount of the vouchers. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. Viking Neptune is a new ship that will join the fleet in 2022. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. This is why most lines are not offering flexible cancellation policies or waiving penalties for canceling a river cruise because theyre worried their itinerary will get disrupted due to low water levels. After contacting viking to inform the situation, Viking booked another flight for us. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. One of the most popular rivers, the Rhine has river levels falling fast. #1. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Booked a trip just before covid hit which had to be canceled for obvious reasons. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. The two most popular are the Rhine and the Danube. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Guests and travel advisors with affected departures have been notified. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . Viking has refused. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. Its infuriating and disrespectful. This was really They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . service we should have received at least a partial refund . We were told that since we used vouchers we were not eligible for a refund per policy. Learn more. I am truly an "out-of-the-box" traveler which has enriched my travel experiences. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Part refund, at least 25%. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. We are unable to meet their requirements and therefore want our funds returned to us. We only wanted our money to be applied to another cruise in 2023. Italy is in the worst drought in over 70 years. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sheila Davies is a retired gas industry professional based in Northumberland, England. This was told to me by two separate employees. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Find out how we combat fake reviews. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. But it is for us. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. 140 complaints closed in the last 12 months. Call to book now: 1-800-207-7286. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. I am writing about booking number 7045921 sailed Jan.12 2023. This river begins in the Alps near the Italy-French border and is fed by snowmelt. Do your homework and always make informed decisions. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. BBB is here to help. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. . We booked the *********** cruise with Viking prior to COVID *****************. 1. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. Plus, your own feed of TPG content. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. Change of travel requirements after full payment received/ignoring request for full refund. This post contains references to products from one or more of our advertisers. These two rivers are the most popular routes in European river cruising. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . This they The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. Really, what is a big deal here? In Europe, we dont cruise in January, February and into early March because its too cold, he explained. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. I purchased a cruise for my wife and myself then Covid hit. The cruise line announced the return of select itineraries in Portugal, France and . Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. Princess Cruises | Travel Requirements & Safety Protocols. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. They would fly to Italy and take an 8-day Viking River Cruise called . . Telling us that a voucher has no cash value is a shoddy business practice at best. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Compare the cost in points or miles to cash, and see which option is best. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Multiple tests were run, including a Covid test, which came back positive. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. These levels can swing widely both up and down. A river level that is too high or too low can affect an otherwise great cruising experience. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. The dream vacation I have waited for 8 years has gone down the drain. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. We rebooked for 2022 on 11/30/2020. As a matter of policy, BBB does not endorse any product, service or business. It would seem to be a reasonable and simple request. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. Service representative escalated our complaint that we were misinformed, tricked, lied to, defrauded - because we cannot sail on that date, we are not healthy and can't sail in the fall or 2023! "Given recent developments and the developing conflict in Ukraine,. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . If you happen to be in the same position there is a group forming to file a class action law suit against Viking. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Our ships have a very low draftabout five feet, he explained. Why all other passages under the same situation had no such problem were not explained by Viking. Schreiners advice is simple: Just go. Anyone can write a Trustpilot review. Why didn't Viking pay to dock? We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Enrollment required. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. This review was chosen algorithmically as the most valued customer feedback. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. "We are currently evaluating itineraries that call. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. Desired outcome: "We will not cancel any cruises," said Shreiner. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. return trip Munich to EWR . She really needs this positive experience to look forward to. They just decided to keep our hard earning money. This complaint has been resolved automatically due to user's inactivity. We paid some #10,000 for premium air. Want all money refunded. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. A sales representative ******. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. Please view our advertising policy page for more information. Thank you. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. Not enough for the money hungry cruise line. Claim your profile to access Trustpilots free business tools and connect with customers. We would appreciate any help you can provide in helping us to get the rest of our money back. In May, Viking canceled that cruise. By Alyssa Lukpat and Ceylan Yeginsu. But there is nothing we can do, your vouchers have expired'.
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