Saiba mais sobre proteo ao vendedor. It doesn't count against your ratings but it doesn't look good when potential buyers see this. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. I attachedpictures of the item and requested resolution. There are several ways you can send an item back to the seller. But that was not the case. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Some sellers . not all. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Use the carriers shipping calculator to find out how much return shipping will cost. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. Yes, it's that simple! Jen in Indiana. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. Learn more about our signature confirmation requirements. I was calling them to see what my options were. All Rights Reserved. Send the order back. being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. Our app can also digest the company's return policy and help you send the faulty product back. Of if a situation arose where it needed to be returned to me, I would send them the postage. Here are some of the most common ways eBay sellers are scammed. Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? Who pays for return shipping? Select the shipping carrier from the dropdown list. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. I was paid for my item and the original ship cost. The seller keep the sale price but their funds may be on hold for a week. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. See our Partial refund guidelines for more details. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. But , as we all know, not all sellers (or buyers ) are honest. If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. Read our most popular questions and answers on how to handle return shipping for items you've sold. Returns. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. Or perhaps send a replacement if you return the item via untracked shipping? Do You Charge Return Shipping on Damaged Items? They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. The shipping for this item was about $3. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Oh, I totally agree. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Here's how to send an eBay shipping label from the View return details section: the Transaction Details page may have the requested insurance information. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. Thats not even the best part! If they deny it, escalate it to eBay and they will more than likely rule in your favor. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. You won't be able to re-open the request once it's closed. The item was significantly not as described. Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. In some cases, you can't know for sure. :) OutsideObserver2 3 yr. ago Yes, no, maybe. And if it does happen (this is the first one for us in years! We appreciate the feedback. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How you request the return depends on how you bought them. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. For items that have a total cost of $750 or more, signature confirmation is required. First response from me is always "Return for refund". Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Just initiate it as such, and the seller can either approve or deny it. Ebay does not accept pictures in disputes, why would a seller? To request a return, select the item you want to send back from your recent purchases above, or use the button below. The company wants you to start by contacting your seller (select the. I am small, but, getting 2-3 a WEEK. If they agree, youneed to send funds to cover the cost. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. Message 3of 4 latest reply 3 Helpful If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. Confirm your return address on the label. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. If you've already registered, sign in. Thanks for all you do. . for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. Choose Print label. ( 2 ) Core Charge $360.00. Look at the metal bent in! This is a tough one, and I feel for you! You must be a registered user to add a comment. Language barriers may make it difficult to purchase an international return label. Jump into our 5-day e-mail intro course to see if this could be something for you. How To File a USPS Delivery Complaint in a Few Clicks. Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. 04:41 AM Returns and GSP. How many times do you call eBay if there is a problem? I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. After following these steps, eBay will stop automatically approving your buyer's returns. I received it with stains and pulls in the fabric. What happens if the item is damaged while it's being returned? A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. If youprefer, you can provide the buyer with another method of returning the item. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. Part Number: HPE-HP46C-MAG. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. Depending on the damage intensity and other circumstances, the seller can offer to: There are a few criteria you must meet to be eligible for a refund. They are not allowed to mention a case in feedback. I took pictures and opened a case. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. That's not "new". What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. An honest , ethical seller will refund return shipping on a defective item. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. I find too many fun toys for my family (or myself), and just love the whole process. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Learn more about our Condition of returns policy. We have helped over 300,000 people with their problems. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! Find the item in Returns and cancelled orders. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. We called eBay ( BIG KEY! If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. Send the funds using the buyer's preferred method. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. To ensure there are no delays with your return, provide the necessary customs information to the buyer. I hope to here from EBAY and or the Community to help me make the right decisions. We used the other account for our own private purchases. To contact us: Click Help & Contact at the top of most pages. This again seems not logical. What happens if eBay seller doesnt respond to return request? Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. How do you know it is your item the buyer takes a picture of? Specify a refund amount for the item or for the order. Death certificates show that you died. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. eBay Item Returned Damaged? You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. Home Equipment Ebay Returns Who Pays Shipping. I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. Good luck. Are eBay returns free? Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Enter reasons for returning the order. eBay Canadas Zero Insertion Fee listing promotion extended. Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. New to the whole flipping/reselling process? And is it mostly positive? I guess it always boils down to buyer beware! Thanks for the good suggestion. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. Fear of what could happen could be keeping you from making the income you deserve to make. Reply elislider 6 yr. ago Copyright 1995-2023 eBay Inc. All Rights Reserved. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. I sell on many platforms, and have been selling on ebay for over 15 years. How do I initiate a claim? No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". Nonetheless, the simplest way to make a return is to use your account on eBay. Once the Seller receives and accepts the returned item, Escrow.com will refund the Buyer minus the Escrow.com fee.
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